Terms and Conditions
Terms and Conditions
Use of any of our services assumes that you have read and agree with The National Dog Training Academy & The National Dog Training Academy Franchise Ltd terms and conditions.
All customer records and information is kept in the strictest of confidence and is not shared with any third party. Any information shared with volunteer assistants or paid employees is strictly on a ‘need to know’ basis.
Email addresses & telephone numbers will be used to keep in touch with you while you are in class or one to one training. When you leave you can ask for all of your details to be deleted.
If you are happy for us to keep your details on file we will only ever use them to keep you up to date with the work of The National Dog Training Academy & to send you, what we hope, is useful information.
You can remove your name from the email list at any time by unsubscribe facility on any email delivered to your inbox.
Postal Address – Giving us your address on your booking form is completely optional. We will only ever use it to send you our monthly newsletter and ‘nice things.’ If you would rather we don’t have your address, that’s fine.
If you give us your address but do not want us to keep it when you complete your training please just tick the box on the booking form.
At any time you would like all of your records removed you just need to let us know.
Birthdays – we do like to keep a record of customer birthdays so, where appropriate, we can help you to celebrate. This is completely optional so please only give it to us where you are comfortable to do so.
Photos – Any photos taken may be used for marketing on our newsletter or facebook or other marketing. We will also use photos of dogs and handlers to celebrate grading achievements on facebook & to celebrate dog & handler of the month in our newsletter. If you would rather we only kept a photo of your dog please let us know.
All training provided will be by employees who have been trained by The National Dog Training Academy (or formerly AA Dog Training School) and/or deemed to have the necessary experience and skills.
Regular classes will run in accordance with agreement when you sign up and one months advanced notice will be given of any proposed changes to times or day. We will only cancel classes if it is deemed unsafe to dog or handler to continue. We cannot be held responsible for ‘acts of God’ but will do our utmost to ensure this has minimal impact on services.
Payment for one to one services is due one week in advance in cash or by bank transfer. There is a 7 day no cancellation policy in place. Payment secures your booking. If payment is not made on the due date your booking is deemed cancelled and the appointment time allocated to someone else.
Payment for Puppy Classes & Fresh Start classes is due one week before the start date by bank transfer. Once a booking form is received the place is held and you are obligated to make payment for the full course. There is a no refund policy in place and once payment is made your place remains open to you for the full 8 weeks of the course.
Non-payment on the due date will deem the place not required and the place will be allocated to the next person on the waiting list.
Payment for all rolling programme classes is on a monthly direct debit system through Go Cardless, an authorised and regulated direct debit system. Once the system is set up Go Cardless notify you at least 3 working days before any money is taken from your account. The payment date will have been agreed between us before being entered into the system. You can cancel your direct debit at any time.
Non-payment on the due date will deem the place not required and the place will be allocated to someone on the waiting list.
Loyalty Scheme for Dog Training Classes
A customer loyalty scheme and referral scheme are in place and you will be given full details of these on joining our regular rolling programme classes.
Bank Account Details
Account: AA Dog Training No. 39568060 Sort: 30 93 17
Refer a Friend Scheme
When you refer someone to us you are entitled to a £10 gift voucher of your choosing from any of the following:
Prices for Classes
Monthly direct debit for rolling programme classes is £43.50. This can change at any time with one months notice.
Prices for one to one, puppy classes & fresh start classes will be as noted on the booking form at the time of booking a place.
Thank you to all our customers for their continued support.
Please remember to let us know if there is anything you think we could do better.
Start your own Profitable Dog Training School
Due to huge demand we are now looking to develop our existing operations through new strategic licensing opportunities with the right individuals.