Terms and Conditions

Terms and Conditions

Use of any of our services assumes that you have read and agree with The National Dog Training Academy & The National Dog Training Academy terms and conditions.

Confidentiality

All customer records and information is kept in the strictest of confidence and is not shared with any third party. Any information shared with volunteer assistants or paid employees is strictly on a ‘need to know’ basis.

Email addresses and telephone numbers will be used to keep in touch with you while you are in class or one to one training. When you leave you can ask for all of your details to be deleted.

If you are happy for us to keep your details on file, we will only ever use them to keep you up to date with the work of The National Dog Training Academy and to send you, what we hope, is useful information.

You can remove your name from the email list at any time by unsubscribe facility on any group email delivered to your inbox or by emailing us directly.

Postal Address – Giving us your address on your booking form is completely optional. We will only ever use it to send news and ‘nice things.’ If you would rather we don’t have your address, that’s fine.

If you give us your address but do not want us to keep it when you complete your training please just let us know.

At any time you would like all of your records removed you just need to let us know.

Birthdays – we do like to keep a record of customer birthdays so, where appropriate, we can help you to celebrate. This is completely optional so please only give it to us where you are comfortable to do so.

Photos – Any photos taken may be used for marketing on our newsletter, social media or other marketing. We will also use photos of dogs and handlers to celebrate grading achievements on social media.

Services

All training provided will be by employees who have been trained by The National Dog Training Academy (or formerly AA Dog Training School) and/or deemed to have the necessary experience and skills.

Regular classes will run in accordance with agreement when you sign up. We will only cancel classes if it is deemed unsafe to dog or handler to continue. We cannot be held responsible for ‘acts of God’ but will do our utmost to ensure this has minimal impact on services.

Booking/Payment

Payment for one to one services is due on booking by bank transfer. There is a 7 day no cancellation policy in place. Payment secures your booking. If payment is not made within 24 hours of your booking, it is deemed cancelled and the appointment time allocated to someone else.

Payment for Puppy Classes, Foundation classes and the 6 week introductory course, is due on booking. There is a no refund policy in place and once payment is made your place remains open to you for the full 8 weeks of the course.

Payment for all regular weekly classes is on a monthly direct debit system through Go Cardless, an authorised and regulated direct debit system. Once the system is set up Go Cardless notify you at least 3 working days before any money is taken from your account. The payment date will have been agreed between us before being entered into the system. You can cancel your direct debit at any time.

Non-payment on the due date will deem the place not required and the place will be allocated to someone on the waiting list.

Payment for Becoming a Dog Trainer programme is on booking. If paying by installments, the final payment must be received one week before the start of the course you are attending. Any payment made secures your place on the course of your choice. Payment is non-refundable.

Loyalty Scheme for Dog Training Classes

A customer loyalty scheme and referral scheme are in place and  you will be given full details of these on joining our regular rolling programme classes.

Bank Account Details

Account: The National Dog Training Academy (NDTA) No. 39568060 Sort: 30 93 17

Refer a Friend Scheme

When you refer someone to us you are entitled to a £10 gift voucher to spend on items in our online catalogue. This is also redeemable against extra classes you wish to take or one to one sessions.

Prices for Classes

Monthly direct debit for rolling programme classes is £56.25. This can change at any time with one months notice. There is also discounted prices for 3 months, 6 months or a year.

Prices for one to one, puppy classes, foundation and intro classes will be as noted on the web site at the time of booking a place.

Prices for Becoming a Dog Trainer can be found on the site.

Prices for one to one training will be given on request as services are delivered according to our assessment of your requirements.

Thank you to all our customers for their continued support.

Please remember to let us know if there is anything you think we could do better.

Start your own Profitable Dog Training School

Due to huge demand we are now looking to develop our existing operations through new strategic licensing opportunities with the right individuals.